Fajerur Process Tracker

Secure process management and case tracking

Operations Dashboard

Live overview of cases, workflow status, users and departments.

Period

Portfolio Health

Current Case Health, current-process SLA timing and Data Quality integrity in one operational view.

Case Health

Derived CHS-1 intelligence over active Cases. Health is advisory and never changes Case status.

Snapshot pending

Process Delay Health

SLA timing status for current processes.

Last delay check —

Data Quality

Derived DQM-1 integrity monitoring over active Cases. Findings are advisory and never repair records automatically.

Snapshot pending

Departments

Case groups

Case Creators

Users who created cases

Cases by Date

Cases created by date, grouped by current status.

Status Overview

Current case status.

Cases by Department

Department ownership and status.

Cases by User

Case creation and current status by user.

User	Department	Created	Assigned	In Progress	Completed	Canceled	Stopped

Last updated —

Management Portfolio

Management-only portfolio of Cases, schedule, materials, SLA and financial evidence. The Gantt uses stored planned dates plus actual process history.

Management scope

Global Search

Saved View

Portfolio Saved Views are private to your account.

Department Client Assignee Current Process Case Status SLA Materials Financial Blockers Start From Start To

Portfolio Cases

Click a Case or process to open it. Financial indicators open Issue Invoice using the existing authoritative invoice logic.

Sort

Case	Client / Project	Department	Assignee	Current Process	SLA	Start	Target	Schedule Variance	Blockers	Materials	Budget	Invoiced	Invoice Baseline	Payment	Last Activity	Open
Open Portfolio to load management data.

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PlannedActual / progressCurrent processPast target / criticalTodayBlocker / dependency

Activity / CasePlanned StartPlanned FinishStatus

Future process dates are planned baseline dates. Actual bars come from process timers. Bar-side annotations show the most useful Case/process facts without changing authoritative data. Finish-to-Start dependency connectors and blocker markers are authoritative. Advanced dependency types, lag/lead, drag-to-reschedule and critical path remain postponed.

Last updated —

My Work

Your personal Action Center. Only Cases assigned to your account are included, even when you are an Administrator or Department Manager.

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Completed / Closed Work0 assigned Case(s)

Historical Cases still assigned to you. This section includes Completed, Canceled and Stopped Cases.

Open this section to load historical assigned Cases.

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Last updated —

Process Map

Start → Commercial → Execution → Accounting → Payment

PendingCompletedCanceled

Global Search

Searches the Case plus linked materials, comments, Delivery Notes, Invoice records/PDFs, CN/OR/CTR assets, Time Sheets and related users.

Saved View

Saved Views are private to your account.

ScopeSLAMaterialsInvoice / Payment

													Actions

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							Size		Actions

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Business Process Analysis

Management intelligence for delays, achievements, invoicing, schedule performance and improvement opportunities.

Case Health Intelligence

Explainable CHS-1 health over active Cases. Scores derive from authoritative operational facts and never create another Case status.

Health Distribution

Current active Cases by derived health band.

Common Negative Drivers

Most frequent explainable causes reducing Case Health.

Department Health

Department	Cases	Average	Healthy	Watch	At Risk	Poor

Lowest Health Cases

Case	Department	Health	Top Driver

Fastest Deteriorating Cases

Case	Health	Change	Top Driver

Historical Health Trend

Daily snapshot average from the existing background scheduler.

Data Quality Monitor

Persistent DQM-1 findings for completeness, consistency, freshness, referential, workflow, document, financial and Client Portal integrity.

Repeated / Common Findings

Highest-Priority Open Findings

Integrity by Dimension

Open findings grouped by the DQM-1 integrity domain.

Oldest Unresolved Findings

Persistent issues that have remained open the longest.

Department Data Quality

Department	Cases	Average	Excellent	Good	Needs Review	Poor

Lowest Data Quality Cases

Case	Department	Quality	Open Findings

Historical Data Quality Trend

Daily latest-per-Case DQM-1 snapshot average from the existing background scheduler.

Workload & Capacity Planning

Live operational workload from active assigned Cases, current SLA pressure, Hard blockers, outstanding Hard documents and target-date urgency. Historical period/process/baseline filters do not change this live snapshot; Department and Assigned User filters do.

Department Capacity

Combined active-user capacity and current workload by Department.

User Capacity

Users are ordered by calculated utilization. Click a user for an explainable Case-level breakdown.

User	Department	Active Cases	Load	Capacity	Utilization	Status	Pressure

Select a user to see how the workload score is calculated.

Predictive Operations

POI-1 uses completed process history to estimate what is likely to happen next. It is advisory only and never changes workflow, SLA thresholds, assignment or deadlines.

Highest Predicted Delay Risk

Likelihood is estimated from comparable completed executions that had already reached the same point in their SLA allowance.

Case	Process	Department / Assignee	Delay Risk	Likely Completion	Typical Completion Range	Confidence	Suggested Action

Prediction Confidence

Confidence reflects how many comparable completed executions support each active prediction.

Prediction Accuracy

Backtesting evidence from predictions that later reached an authoritative completed outcome.

Delay-Risk Calibration

Compares the average predicted risk with the actual Overdue rate after those predictions.

Advanced SLA Intelligence

Forward-looking operational intelligence over the authoritative SLA engine. Predictions never change SLA status, timers, escalation or workflow authority.

Current SLA Aging

Active processes grouped by progress toward Warning and authoritative SLA state.

Compliance Trend

Monthly completion compliance using the threshold snapshots stored with each process execution.

Upcoming SLA Threshold Transitions

Processes expected to cross their next SLA threshold within the Admin-configured business-time horizon if they remain open.

Case	Process	Department / Assignee	Current	Next Threshold	Risk

Highest SLA Risk

Advisory ranking of current SLA-governed processes using explainable threshold, history, workload, Hard blocker and Hard document factors.

Case	Process	Department / Assignee	SLA Band	SLA Risk	Risk factors

Process Bottleneck Ranking

Explainable ranking from historical Overdue/Critical rate, duration pressure and current SLA aging. Low-sample processes are shown but not treated as rank-eligible.

Process	Sample	Avg	Median	Warning	Overdue	Critical	Active Pressure	Score

Department SLA Exposure

Department	Monitored	Approaching	Imminent	Warning	Overdue	Critical	High Risk

User SLA Exposure

User	Department	Monitored	Approaching	Imminent	Warning	Overdue	Critical	High Risk

Delay Reasons

Captured primary causes on completed Overdue/Critical process executions.

Delay Responsibility

Responsibility classification captured with the delay reason.

Achievements & Improvement Highlights

Positive delivery, invoicing and process-performance outcomes for the selected period.

Delay Performance by Process

Delay count and delay rate. A delay means the process crossed its Overdue threshold; Warning alone is not counted as a delay.

Delay Trend

Monthly delay rate for process executions.

Financial / Invoice Performance

Target budgets, invoicing achievement, uninvoiced exposure and invoice pipeline.

Case Financial Detail

Trace budget targets, invoiced amounts, remaining capacity and invoice completion case by case.

Case	Client / Project	Budget	Invoiced	Remaining	Utilization	Baseline Status	Variance

Baseline Variance by Department

Matched, under-target and above-target invoicing results grouped by Department.

Department	Cases	Matched	Under	Above	Amount Under	Amount Above	Achievement

Baseline Variance by Client

Commercial baseline performance grouped by Client for the selected cases.

Client	Cases	Matched	Under	Above	Amount Under	Amount Above	Achievement

Case Schedule Performance

Case start, target duration, planned close and actual completion performance.

Current Delivery Risk

Active cases classified as On Track, Watch, At Risk or Late.

Case	Current Process	Progress	Target Close	Risk

Case Schedule Detail

When each case started, how long it was targeted to take, planned completion and actual schedule variance.

Case	Started	Target Duration	Target Close	Actual / Elapsed	Variance	Schedule Result

Department Performance

Delay volume, rate and average overdue time by Department.

Department	Executions	Delayed	Delay Rate	Critical	Avg Overdue

Delay Causes

Primary causes and responsibility classification captured when overdue work is completed.

Blocker Analytics

Explicit blockers are measured separately from SLA. Occurrences count blocker records; Cases affected counts distinct Cases.

Most Common Blockers

Frequency, affected Cases, open blockers and average resolution time by normalized blocker type.

Blocker Type	Occurrences	Cases Affected	Open	Hard Open	Avg Resolution

Blocker Responsibility

Who or what is responsible for the next action.

Blockers by Department

Department	Occurrences	Cases Affected	Open

Blockers by Process

Process	Occurrences	Cases Affected	Open

Top Bottlenecks

Ranked using delay rate, critical-delay rate and average overdue duration—not raw delay count alone.

Delay Duration Distribution

How severe overdue events are once they cross the SLA threshold.

Assigned Workload & Delay Exposure

Processes assigned to each user when delays occurred. This is operational exposure, not an automatic employee-performance judgment because client/vendor causes may be responsible.

Assigned User	Executions	Delayed	Delay Rate	Critical	Avg Overdue

Process Performance Detail

Executions, delays, rate, severity and cycle-time statistics for each process.

Process	Executions	Delayed	Delay Rate	Critical	Avg Duration	Avg Overdue

Service Route Analysis

Materials Only, Work + Materials and Work Only outcomes.

Route	Cases	Completed	Budget	Invoiced

Delay Responsibility Classification

Separates internal, client, supplier/vendor, authority and external causes so delays are not automatically attributed to employees.

Client Financial View

Top clients by selected-case budget and invoicing.

Client	Cases	Budget	Invoiced

Project Financial View

Top projects by selected-case budget and invoicing.

Project	Cases	Budget	Invoiced

Delayed Process Evidence

Drill from the metric to the exact Case, process, delay duration and captured reason.

Case	Process	Department	Assigned	Status	Overdue By	Reason	Responsibility	Started

Analysis updated —

User	Email	Role	Department	Status	Created	Last Login	Actions

Department	Manager	Status	Users	Cases	Actions

Client OrganizationsClient accounts see only portal-enabled Cases whose Client Organization and Client Department match their active memberships.

Client Organization	Client Departments → Fajerur Department	Approved Contacts	Status	Actions

Client Request Categories

Categories are reusable and Admin-managed. Deactivating one does not rewrite historical requests.

Category	Description	Sort	Status	Actions

Maximum PDFs per process

Applies to DN, Signed DN, Invoice, Time Sheet, CN, OR, CTR and custom Required Document PDF uploads.

Default Case Target Duration (days)

Suggested whole-case duration when a new case is created. Users can adjust a specific case when required.

Default User Capacity (points)

Operational capacity denominator for active Internal users.

Available — maximum utilization

Balanced — maximum utilization

High Load — maximum utilization

V8.74 explainable scoring modelActive Case +10; SLA Warning +5; Overdue +10; Critical +20; each open Hard blocker +6; each outstanding Hard document +4; target due within 7 days +5; past target +10.

Reason	Responsibility	Status	Actions

Document Type CatalogSystem types are protected. Custom types can be created by Admin here or by a Case editor while adding a Case requirement.

Document Type	Kind	Default Responsibility	Default Validity	Status	Actions

Requirement Templates

Scope templates globally, by service route, or by workflow process. Minimum evidence count is a default for future Case snapshots.

Document	Scope	Due	Minimum	Enforcement	Responsibility	Status	Actions

Healthy — minimum score

/100

Watch — minimum score

/100

At Risk — minimum score

/100

CHS-1 explainable scoring modelSLA & Execution 30%; Schedule / Target 20%; Blockers & Dependencies 15%; Required Documents 15%; Materials 10%; Commercial Readiness 5%; Operational Activity 5%. Non-applicable dimensions are excluded and weights are renormalized.

Excellent — minimum score

/100

Good — minimum score

/100

Needs Review — minimum score

/100

Stale after

days

Very stale after

days

DQM-1 explainable quality modelCompleteness, consistency, freshness, referential integrity, workflow integrity, document integrity, financial integrity and Client Portal integrity. Non-applicable freshness, document, financial and Portal dimensions are excluded and weights are renormalized.

Enable Predictive Operations Intelligence

Historical horizon

days

Minimum eligible executions

Below this value the UI shows Insufficient history instead of a numeric prediction.

Medium confidence starts at

High confidence starts at

Department cohort minimum

Below this sample count, POI-1 falls back to organization-wide history for the same process.

Profile refresh interval

hours

Moderate risk starts at

High risk starts at

Very High risk starts at

POI-1 statistical modelDefault confidence: Insufficient <10; Low 10–19; Medium 20–49; High ≥50. Internally POI-1 uses normalized historical patterns and statistical ranges; every user sees plain-language Likely Completion and Typical Completion Range.

Approaching Warning

Normal processes at or above this share of the Warning allowance enter Approaching Warning.

Imminent Warning

Must be above Approaching and below 100%.

Upcoming Transition Horizon

business h

How far ahead the upcoming-threshold queue looks using SLA business minutes.

Minimum Bottleneck Sample

Completed process executions required before a process is treated as rank-eligible.

Explainable SLA risk modelRisk uses Warning-threshold progress, historical Overdue/Critical rate, assignee workload utilization, Hard blockers and outstanding Hard documents. This deterministic risk score is advisory, is not a probability, and does not alter authoritative SLA state.

Provider API keys and account identifiers are configured only in production config.php. They are never stored in the database or returned to the browser.

Provider HealthQuota observations, cooldowns and circuit-breaker state. A failed provider is skipped automatically.

Approved Free Model Registry

Only enabled, qualified models can be selected. Privacy eligibility and qualification are system-controlled.

Provider / Model	Capabilities	Privacy	Structured	Priority	Provider	Enabled

Recent Gateway Runs

Content-free diagnostics only; prompts and AI answers are not stored.

Time	Capability	Provider / Model	Status	Fallback	Latency	Diagnostic

Enable delay notificationsWarning → assigned user; Overdue → assigned + group managers; Critical → assigned + group managers + admins. Email delay escalationsAutomatic email entitlements are additive: assigned-user access includes Warning + Overdue + Critical assigned processes; Department Manager access adds Overdue + Critical processes in managed Departments; administrator access adds Critical processes globally. If one account has multiple responsibilities, one consolidated email contains the union. Primary and reminder counters remain tracked per triggering process.

Timing mode

Business timezone

Use a PHP/IANA timezone such as Asia/Baghdad or UTC.

Business start

Business end

Threshold values are entered in days. One SLA day equals 24 elapsed hours. In Business hours mode, elapsed time still accumulates only during the configured working schedule. Warning must be lower than Overdue, and Overdue lower than Critical. Each Warning, Overdue and Critical status sends one primary email. Email Reminder Amount controls how many additional reminder emails may be sent while the Case remains at that status; Email Interval controls the days between them. Set Email Reminder Amount to 0 for status-email-only behavior.

Fully Automatic Background Delay Engine

This does not depend on any user being logged in. Because this cPanel account has no PHP CLI, the reliable server-side method is one cPanel Cron entry that calls a protected background worker every 10 minutes. The secret is sent in an HTTP header and is never placed in the URL.

Scheduler status: checking…

One-time cPanel Cron command

Add this once in cPanel → Cron Jobs with schedule */10 * * * *. The generated command is cPanel-cron safe: it uses /usr/bin/curl and the literal route background/delay-worker, so no cron-special percent character is present. Important: regenerating the key immediately invalidates the old Cron command, so you must replace the command in cPanel with the new one.

✓ No PHP CLI✓ No user login required✓ Secret header authentication✓ Duplicate-safe SLA worker

Process	Enabled	Warning (days)	Overdue (days)	Critical (days)	Email Reminder Amount	Email Interval (days)

Date / Time	User	Department	Case	Action	Details

Client Portal Home

Your organization and department workspace.

Cases

Organization/department-scoped Case access. Knowing a Case ID never grants access.

Requests

Case-linked or general organization requests. Fajerur controls operational assignment and status.

Request	Case	Department	Category	Assigned To	Status	Updated	Action

Documents

Only explicitly shared Fajerur documents and your own portal submissions are listed.

Shared By Fajer UR

Your Submissions

Profile

Your Client Portal identity and authorized organization memberships.

ITC Master Sheet (.xlsx)

The browser reads the OR Tracker sheet locally. The server then validates Case matching and prepares New / Update / No change actions.

ITC Master Sheet (.xlsx)

The workbook is read locally in your browser. CN + OR maps to the Case ID; rows without a CN use OR-only matching. No workbook file is stored on the server.

ITC Project & Invoice Tracking Dashboard (.xlsx)

The browser reads the OR Registry sheet locally. CN + OR is used when CN exists; otherwise OR-only matching is used. Case IDs with an OR suffix such as OR142198QA can match Excel OR142198 when the match is unique.

Invoice PDF files

There is no application-level PDF-count limit for this bulk importer. Each selected PDF is committed separately after Preview. Matching uses CN + OR when CN exists and the same mature OR-only fallback rules when it does not.

Delivery Note PDF files

There is no application-level PDF-count limit for this bulk importer. Files are committed one at a time after Preview, so large selections are not sent as one PHP upload request. Existing per-file size and server-storage safeguards still apply.

My Settings

Personal preferences only. Company workflow, permissions and SLA policy remain authoritative.

Notifications & Email

Email me when I am @mentionedEmail me about watched Case activityEmail me about watched Process activityEmail me when a Case is assigned or reassigned to me

Watcher email delivery

Daily summary hour

Use quiet hours for optional watcher emails

Quiet hours start

Quiet hours end

In-app mention notifications are always delivered. Mandatory SLA/security notifications cannot be disabled or delayed here.

Navigation & My Work

Remember my last main page Remember filters and sort per screen Keep recent All Cases searches

Default landing page

My Work default section

My Work rows

Default table rows

Default All Cases Saved View

Default Portfolio Saved View

Quick Access

Use the ★ button in the top bar to favorite the current page, selected Saved View, or open Case. Favorites follow your account across devices.

0 favorite(s)

Table Layouts

Table

Choose a table to customize its columns.

Drag columns to reorder. Hide columns you do not need, pin important columns to the left, or enter a fixed width in pixels. Blank width keeps automatic content-fit sizing.

KPI Layouts

KPI group

Portfolio & Gantt

Default zoom

Timeline / Gantt split

45% / 55%

Gantt row density

Display & Accessibility

Theme

Text size

Display density

Display timezone

High contrast Reduced motion Strong keyboard focus indicators

Date format

Time format

Keyboard & Comments

Enable keyboard shortcuts

Global Search shortcut

Submit rich comment

Built-in shortcutsAlt+1 DashboardAlt+2 My WorkAlt+3 ProcessAlt+4 All CasesAlt+5 AssetsAlt+6 AnalysisEsc closes open panels

Excel Export

Export the current filtered All Cases view Export only visible All Cases columns Use my display date/time format in export

When filtered-view export is enabled, the Case-linked Process Status, Materials, Invoice History and Audit sheets follow the same filtered Case set while retaining their complete relevant detail columns.

Operations Dashboard

Portfolio Health

Case Health

Process Delay Health

Data Quality

Cases by Date

Status Overview

Cases by Department

Cases by User

Individual Case Visual Report

Management Portfolio

Portfolio Cases

Portfolio Timeline / Gantt

My Work

Active Work

Process Map

All Cases

Assets

Business Process Analysis

Case Health Intelligence

Health Distribution

Common Negative Drivers

Department Health

Lowest Health Cases

Fastest Deteriorating Cases

Historical Health Trend

Data Quality Monitor

Repeated / Common Findings

Highest-Priority Open Findings

Integrity by Dimension

Oldest Unresolved Findings

Department Data Quality

Lowest Data Quality Cases

Historical Data Quality Trend

Workload & Capacity Planning

Department Capacity

User Capacity

Predictive Operations

Highest Predicted Delay Risk

Prediction Confidence

Prediction Accuracy

Delay-Risk Calibration

Advanced SLA Intelligence

Current SLA Aging

Compliance Trend

Upcoming SLA Threshold Transitions

Highest SLA Risk

Process Bottleneck Ranking

Department SLA Exposure

User SLA Exposure

Delay Reasons

Delay Responsibility

Achievements & Improvement Highlights

Delay Performance by Process

Delay Trend

Financial / Invoice Performance

Case Financial Detail

Baseline Variance by Department

Baseline Variance by Client

Case Schedule Performance

Current Delivery Risk

Case Schedule Detail

Department Performance

Delay Causes

Blocker Analytics

Most Common Blockers

Blocker Responsibility

Blockers by Department

Blockers by Process

Top Bottlenecks

Delay Duration Distribution

Assigned Workload & Delay Exposure

Process Performance Detail

Service Route Analysis

Delay Responsibility Classification

Client Financial View

Project Financial View

Delayed Process Evidence

User Administration

Departments